Privacy Policy

Last updated: April 2026

1. What we collect

We collect information necessary to provide the Waylen service, including:

• Your phone number when you initiate a text conversation.
• Message content (SMS bodies) you send to the assistant.
• Business information you voluntarily share to personalize Waylen's responses.
• Basic metadata such as message timestamps and session context.
• Calendar and inbox data you explicitly connect or share with Waylen.

2. How we use it

We use this information solely to:

• Provide and operate the Waylen SMS service.
• Maintain context across conversations to give you relevant, useful responses.
• Surface commitments, reminders, and priorities at the right time.
• Improve reliability and service quality.
• Prevent abuse and ensure the security of the platform.

3. Sharing

We do not sell your personal information. We may share data with trusted third-party service providers (such as our SMS delivery and cloud hosting providers) strictly for the purpose of operating the service. We may also disclose information if required by law or to protect our legal rights.

4. Retention

We retain message history and business context as needed to provide continuity for the assistant and to comply with legal obligations. You may request deletion of your data where feasible by contacting support.

5. Security

We implement reasonable security safeguards to protect your information. However, no method of transmission over mobile networks or the internet is 100% secure, and we cannot guarantee absolute security.

6. Your choices

You can opt out of the service at any time by replying STOP to any message. Reply HELP for assistance. For data access or deletion requests, please contact us by email.

7. Contact

If you have questions about this policy, please contact us at: support@textwaylen.com